Return Policy

We attach importance to the quality of product and services, so before sending the shipment out, we have to check the product twice again and packaging by ourselves. 

Cancellation Policy:
Order can be cancelled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days. All the shipped out order can not be cancelled.

Return Policy:
How to deal with, If the item is defective? We are sorry that the item is defective, and we will actively deal with such incidents, we also need your help.  

First:

If the item is defective, please notify us within 3 days of delivery. 

Second:

Please shoot the picture of the item is defective, and then send the picture to us by email to orders@runway1981.com so that we could submit them to our Technical Director, after she check and approve, we will process a refund. 

Third:

All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give you some more discounts on the next order. 

If a return is needed due to reasons such as not liking the product, the customer will need to bear the return shipping cost.We will process a refund after we receive the goods and confirm their condition. 

Refund Policy:

The money will refund in 7 working days after the order is cancelled & return package is delivery. If the buyer paid by Paypal, the money will refund in 7 working days; If by credit card, it takes 3-15 days or more time for the bank to process the refund, your kindly understanding and patience will be highly appreciated.